RENDERSTREET FAQ

RENDERSTREET FAQ

What kind of projects can I render on RenderStreet?

We currently support projects rendered with the following software/rendering engines: Blender/Cycles, Blender/Internal, Blender/LuxRender(LuxBlend), Blender/V-Ray, LuxRender stand-alone, Modo Internal.

Can I test the service first?

New customers that sign up for the on-demand service can test the service using the $25 signup bonus. For RenderStreet One, a one-day trial can be started by making a payment of $1.

Are my files stored and processed in a safe and secure way?

The privacy and security of your files are one of our highest priorities. Our entire system incorporates several layers of security to make sure both the assets and the renders remain strictly confidential. In addition to our public privacy policy, we can also sign NDAs when needed.

What happens if there is a problem with my renders?

If you encounter a problem, or have a question related to your project, please contact us. Our support team will be happy to help. Our service has had an uptime of over 99% since our launch, and our success rate in delivering projects is also over 99%.

Can I have a regular account and register for RenderStreet One as well?

Of course. RenderStreet One works in parallel with your normal account, and it will share the same login information. You can continue to use your existing account, and when your One subscription becomes active, you will be able to use them both at the same time.

Do you have a plug-in?

Yes, we do have a plug-in, which you can use to send your Blender projects to our farm with just one click.

How can I send my project files to your farm?

You can upload the files (project files and assets) directly on our site (HTTPS), on FTP, with our plug-in or directly from your Dropbox or Google Drive account.

Can I render a huge image using your service?

Yes - our split frame technology (Blender only) can distribute an image to be rendered on several servers simultaneously. This way your render will be delivered in time, no matter its size.

Can you render my/our large project?

Yes, we can. Get in touch with the project details and we'll work out the most efficient setup based on your requirements. We always have availability, so there is no need to 'book' our farm in advance. If your have special requirements (custom software versions, other particular dependencies), please contact us in time so we may check compatibility and be ready when you are.

What kind of payment methods do you support?

We support all major credit and debit cards, including American Express (Amex). Paypal is also supported.

Can you issue a formal invoice for the payment?

Of course. Our company is registered in the EU, and can issue invoices for you or your company. Please make sure to fill in your billing details when you make a payment, including the VAT ID if applicable.

Do you offer a plan with monthly payments?

Yes, we do - RenderStreet One. The pricing is a flat $50 per month (for Blender), and there is no limit to the number of frames or the total render time you can use. More details in the plan page.

Can I rent servers from you?

Yes, you can rent servers with monthly or weekly payments. Please contact us for details and availability.
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